Big Brother is Always Watching….

Greetings Hamptons MouthPiece Readers…..Big Brother is Always Watching
Has social media and texting decreased your phone time? When is the last time you called a friend to hear their voice? Everyone is so busy all the time that they do not make the time to pick up the phone to call a friend. I find when I speak to some of my friends on the phone, I feel rushed like they are keeping watch of the time and therefore the conversation feels weird and often times one-sided. I realize that I am a talker and can often talk for a long time but I am also incredibly busy and if I have made the time to talk to you on the phone it must say something about our friendship. Texting has become a way of life to many people that goes back almost 20 years when AIM was introduced with AOL….since then the technology has advanced and now you can have your chat all the time wherever you are. I wonder how many people use SKYPE to communicate face to face, that would be a welcome relief and more personal and even better than texting on the phone.

Has America become to reliant on the advancement of technology? It used to be a time when you called a place of business and a live voice would answer the phone, today that service is only administered by very few. I don’t know about you but it frustrates me when I make a call and I get an automated recording in which it takes me nearly 15-20 minutes before I can get a live voice. I find it rude and incredibly unprofessional, but yet this is acceptable in our society because everyone is doing it. Has the position of a receptionist faded and become antiquated? Who are the gate-keepers for the abundance of sales people that come knocking on your door everyday? Where is that personal touch that makes you different than your competitor?
These my friends are all reasons why some businesses fail and other succeed….Adapting to new technology is essential but keeping some of the old-fashion ways of doing business is just as important. Our society may have tossed out using the phone for talk time and substituted for texting with friends but they have not when they are conducting business or placing an order. There has to be a balance and I am finding that many businesses are having a hard time locating that balance. Here’s food for thought…..would you advertise with a company that has a live person that answers the phone or a company that never answers the phone and you are left to deal with the automated service. We all would like to save money on services, but is it worth saving a few pennies and not have the customer service. I choose to spend more money for better customer service if I need to use it. I like texting, sending emails and chatting with friends on Facebook, but that can sometimes be impersonal and hearing someone’s voice or seeing them in person is priceless, warm and embracing.

I leave you with this thought….BIG BROTHER IS ALWAYS WATCHING and not everything should be said in an email or by text….just saying……